This is a combined notice. It serves as our Notice of Privacy Practices under HIPAA and as the patient notice required by the federal substance use disorder confidentiality rules at 42 CFR Part 2.
Effective date: 9/17/2026
Who this notice covers
This notice applies to Arise Treatment Homes LLC dba Pinnacle Health Group and to the programs it operates:
- Invigorate Behavioral Health
- Invigorate Behavioral Health Counseling Center
Service delivery sites:
- 5723 Melrose Ave, Los Angeles, CA 90038
- 553 N Mariposa Ave, Los Angeles, CA 90004
These programs participate together in an organized health care arrangement. They share your health information with each other as needed for your treatment, for payment, and to run the programs. Each program follows the terms of this notice. Each will honor a request you make at any of the sites listed above.
We are required by law to protect the privacy of your health information, to give you this notice, and to follow the terms of the notice currently in effect.
Your substance use disorder records get extra protection
We are a substance use disorder treatment program covered by 42 CFR Part 2. Federal law protects the confidentiality of substance use disorder patient records. These rules are stricter than HIPAA. In general, we cannot tell anyone outside the program that you attend the program, or share any information that identifies you as someone with a substance use disorder, unless you consent in writing or one of the narrow exceptions below applies.
California’s Confidentiality of Medical Information Act also protects this information. When these laws differ, we follow the strictest one.
Your records cannot be used to investigate or prosecute you. No one may use these records to bring criminal charges against you or to investigate you, without your written consent or a court order that meets specific federal requirements.
Information this notice covers
Your records include what you tell us when you first contact us, your medical record, and your billing record — anything that identifies you and relates to your care or payment for your care.
How we may use and disclose your information with your consent
One consent can cover treatment, payment, and operations. If you choose, you may sign a single written consent that lets us use and disclose your records for all future treatment, payment, and health care operations. You do not have to. You may instead consent to specific disclosures only, or to none at all.
If you sign that broad consent and we disclose your records to a HIPAA covered entity or its business associate, that recipient may then redisclose the records as HIPAA permits — but still may not use them against you in a legal proceeding.
Examples of uses that need your written consent: sending your records to your primary care doctor, telling a family member about your treatment, sending records to an employer, or responding to a request from anyone who is not covered by an exception below.
Substance use disorder counseling notes need their own separate consent. These are your counselor’s notes kept apart from the rest of your record. A broad treatment, payment, and operations consent does not cover them.
You may revoke a consent at any time, in writing or orally. Revoking it stops future use and disclosure but does not undo anything we already did while it was in effect.
We will ask for your written authorization before we use or disclose psychotherapy notes, use your information for marketing, or sell your information. We do not sell your information.
When we may share information without your consent
These are narrow. We may disclose your records without your consent only:
- In a medical emergency, to medical personnel who need the information to treat a condition that poses an immediate threat to your health
- For research, when the required federal privacy protections and review are in place
- For audits and evaluations of the program, by people bound to protect the records
- Under a court order that meets the specific federal requirements for substance use disorder records. A subpoena, warrant, or ordinary court order is not enough on its own.
- To report a crime committed on our premises or against our staff, limited to the circumstances and the information the law allows
- To report suspected child abuse or neglect, as California law requires. This covers the initial report. Federal law restricts what we may share afterward, including in any follow-up proceeding.
- To a public health authority, using records that have been stripped of information identifying you
- To service organizations that do work for us — such as our billing, records, or laboratory vendors — under a written agreement requiring them to protect your records under these same rules
- If you die, limited information about the cause of death, as the law allows
We will not report you to law enforcement, immigration authorities, or any other agency on the basis of your treatment records, and we will not confirm that you are a patient here, without your written consent or a qualifying court order.
When we disclose your records, we attach a warning
Any disclosure we make carries this notice to the recipient:
42 CFR part 2 prohibits unauthorized use or disclosure of these records.
This tells the recipient the records are protected and may not be passed along freely.
Your rights
Get a copy of your record. You may inspect and get a copy of your medical and billing records. Ask us in writing. If we keep the record electronically, you may ask for an electronic copy. We may charge a reasonable, cost-based fee. We will respond within 15 days, as California law requires. In limited cases we may deny access, and we will explain your right to have that denial reviewed.
Ask us to correct your record. If you believe something is wrong or incomplete, ask us in writing to amend it and tell us why. We may deny the request, and if we do, you may file a written statement of disagreement that we will keep with your record.
Ask us to limit what we use or share. You may ask us to restrict how we use or disclose your information, including limiting what we share under a consent you have already signed. We are not required to agree, with one exception: if you pay for a service in full and out of pocket, we must not disclose information about that service to your health plan, unless the law requires it.
Get a list of disclosures. You may ask for a list of disclosures we made from your electronic records for treatment, payment, and health care operations during the three years before your request. You may also ask for a list of disclosures made by any intermediary that handled your records during that same period. The first list in a 12-month period is free.
Ask us to contact you a certain way. You may ask us to call, write, or email you at a specific number or address, or to avoid one. We will accommodate reasonable requests and will not ask you why.
Tell us to stop fundraising contact. If we ever contact you to raise funds, you may tell us to stop, and we will.
Get a copy of this notice. You may ask for a paper or electronic copy at any time, even if you agreed to receive it one way already.
Discuss this notice with someone. You may ask our Privacy Officer, listed below, to go through this notice with you.
Be told if your information is breached. We will notify you if a breach compromises the privacy or security of your information.
Choose someone to act for you. If you have given someone medical power of attorney or a court has appointed a guardian or conservator, that person can exercise these rights for you. We will verify their authority.
To exercise any of these rights, contact our Privacy Officer below.
Our duties
We are required by law to keep your information private, to give you this notice, and to follow the terms of the notice currently in effect. We must notify you following a breach of unsecured information.
We may change this notice. If we do, the new notice will apply to all information we hold, including information created before the change. We will post the current notice at our facilities and on pinnaclehealthgroup.org, and we will give you a copy at your next visit.
Complaints
If you believe we violated your privacy rights, tell us. Contact our Privacy Officer below, or file a written complaint with us.
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at 200 Independence Avenue SW, Washington, DC 20201, by calling 1-877-696-6775, or at hhs.gov/ocr/privacy/hipaa/complaints.
You may also file with the California Department of Public Health.
We will not retaliate against you for filing a complaint. Filing one will not affect your treatment.
Contact
Brandy Jordan, Privacy Officer Arise Treatment Homes LLC dba Pinnacle Health Group 553 N Mariposa Ave, Los Angeles, CA 90004 bjordan@invigoratebh.com (888) 840-3534
